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Interim Management
| 1. Why use interim
management? |
Answer |
| Your operation
will benefit from your ability to have the time you need to recruit
the most qualified candidate or during a Management Leave of
Absence. Interim Management helps to keep employee morale high,
employee turnover low, and guest satisfaction climbing. |
| 2. What is the normal
project length or time frame? |
Answer |
| Our Interim
Management projects last a minimum of 2 weeks. All of our projects
are different therefore; the project time frame is dependent on the
specific property needs. |
| 3. How much does it
cost? |
Answer |
| Generally the
same cost as the position pays, factoring in benefits, plus travel,
lodging, meal and laundry expenses. |
| 4. What is the
learning curve for the Interim Manager on a new contract? |
Answer |
| Our Interim
Managers have worked in the hospitality industry for a minimum of 5
years. When an Interim Manager is placed in a contract, usually
that Interim Manager is overqualified for the position. In our
experience, it takes approximately 2 days to learn the individual
property Standard Operating Procedures. Prior to the start date we
ask our clients to provide a variety of information that
facilitates the accelerated learning curve. |
Project Management Support
| 1. What exactly would
At Your Service Hospitality Management, LLC role be during the
project? |
Answer |
| At Your Service
Hospitality Management, LLC has extensive experience with Start Up
support. Our normal role during project management is as the
Owner's representative. Just as with all of our services, we can
customize our role based on your needs. |
| 2. Can At Your Service
Hospitality Management, LLC provide architectural and facilities
engineering services? |
Answer |
| We are not
licensed to be architects or engineers; however we can evaluate
operational flow and recommend modifications. We can also
coordinate the project for the owner and work directly with the
architects and engineers. |
| 3. How much does it
cost? |
Answer |
| We customize
our programs and the respective costs to our clients' needs. |
| 4. Do you have
experience with ownership transitions? |
Answer |
| Yes, we have
acted as part of the "Take Over" team and understand the sensitive
environment. |
Restaurant / Banquet Operations
Assessment
| 1. How do you assess
my property? |
Answer |
| We utilize a
checklist geared toward your type of outlet or unit, with
consideration to the requests for your specific needs. |
| 2. How much does it
cost? |
Answer |
| We customize
our programs and the respective costs to our clients' needs. |
| 3. Do you provide
Mystery Shopping Services? |
Answer |
| Please
contact us as this may be available in your local area. |
| 4. How many people do
you use during your assessments? |
Answer |
| One - three
people based on the scope of the project. |
| 5. How long does it
take to assess my operation? |
Answer |
| Per unit: 2
days for evaluation, 1 - 2 days to generate a report based on the
size and specific nature of your operation. Additional time may be
required to provide a competitive analysis with the
assessment. |
Training
| 1. What types of
training does At Your Service offer? |
Answer |
| We provide
seminars and hands - on training for a variety of subjects /
departments. We can provide training with our own training programs
or provide a facilitator to present your own training program. |
| 2. What does At Your
Service require prior to training? |
Answer |
| We usually ask
for any specific policies that may be property specific, knowledge
of your property Mobil/AAA rating, menus, outlets hours, schedules
and other like information. |
| 3. We have Part &
Full-time staff, how do you coordinate the training? |
Answer |
| At Your
Service will give you two weekday and two weekend, day or evening
trainings to insure that scheduling obstacles can be overcome,
however it is up to your Managers to set the schedule and enforce
the attendance of the associates. |
| 4. Do we (the
facility) need to provide any tools for the seminars? |
Answer |
| Meeting Room,
AV Requirements, Food & Beverage during the training, and small
incentive prizes to give to your employees during the
training. |
| 5. What is the
cost? |
Answer |
| We customize
our programs and the respective costs to our clients' needs. |
If you have other questions, please use our contact form and we will get answers to
you as soon as possible.
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Offices: MD, DE, CA • 877.617.9880
©
At Your Service. All Rights Reserved. |
