Interim Management
| 1. Why
use interim management? |
Answer |
| Your
operation will benefit from your ability to have
the time you need to recruit the most qualified
candidate or during a Management Leave of Absence.
Interim Management helps to keep employee morale
high, employee turnover low, and guest satisfaction
climbing. |
| 2. What
is the normal project length or time frame? |
Answer |
| Our
Interim Management projects last a minimum of 2
weeks. All of our projects are different therefore;
the project time frame is dependent on the specific
property needs. |
| 3. How
much does it cost? |
Answer |
| Generally
the same cost as the position pays, factoring in
benefits, plus travel, lodging, meal and laundry
expenses. |
| 4. What
is the learning curve for the Interim Manager on
a new contract? |
Answer |
| Our
Interim Managers have worked in the hospitality
industry for a minimum of 5 years. When an Interim
Manager is placed in a contract, usually that Interim
Manager is overqualified for the position. In our
experience, it takes approximately 2 days to learn
the individual property Standard Operating Procedures.
Prior to the start date we ask our clients to provide
a variety of information that facilitates the accelerated
learning curve. |
Project Management Support
| 1. What
exactly would At Your Service Hospitality Management,
LLC role be during the project? |
Answer |
| At
Your Service Hospitality Management, LLC has extensive
experience with Start Up support. Our normal role
during project management is as the Owner’s
representative. Just as with all of our services,
we can customize our role based on your needs. |
| 2. Can
At Your Service Hospitality Management, LLC provide
architectural and facilities engineering services? |
Answer |
| We
are not licensed to be architects or engineers;
however we can evaluate operational flow and recommend
modifications. We can also coordinate the project
for the owner and work directly with the architects
and engineers. |
| 3.
How much does it cost? |
Answer |
| We
customize our programs and the respective costs
to our clients’ needs. |
| 4. Do
you have experience with ownership transitions? |
Answer |
| Yes,
we have acted as part of the “Take Over”
team and understand the sensitive environment. |
Restaurant / Banquet Operations
Assessment
| 1. How
do you assess my property? |
Answer |
| We
utilize a checklist geared toward your type of outlet
or unit, with consideration to the requests for
your specific needs. |
| 2. How
much does it cost? |
Answer |
| We
customize our programs and the respective costs
to our clients’ needs. |
| 3.
Do you provide Mystery Shopping Services? |
Answer |
| Please
contact us as this may be available in your local
area. |
| 4. How
many people do you use during your assessments? |
Answer |
| One
- three people based on the scope of the project. |
| 5. How
long does it take to assess my operation? |
Answer |
| Per
unit: 2 days for evaluation, 1 - 2 days to generate
a report based on the size and specific nature of
your operation. Additional time may be required
to provide a competitive analysis with the assessment. |
Training
| 1. What
types of training does At Your Service offer? |
Answer |
| We
provide seminars and hands – on training for
a variety of subjects / departments. We can provide
training with our own training programs or provide
a facilitator to present your own training program. |
| 2. What
does At Your Service require prior to training? |
Answer |
| We
usually ask for any specific policies that may be
property specific, knowledge of your property Mobil/AAA
rating, menus, outlets hours, schedules and other
like information. |
| 3. We
have Part & Full-time staff, how do you coordinate
the training? |
Answer |
| At
Your Service will give you two weekday and two weekend,
day or evening trainings to insure that scheduling
obstacles can be overcome, however it is up to your
Managers to set the schedule and enforce the attendance
of the associates. |
| 4. Do
we (the facility) need to provide any tools for
the seminars? |
Answer |
| Meeting
Room, AV Requirements, Food & Beverage during
the training, and small incentive prizes to give
to your employees during the training. |
| 5. What
is the cost? |
Answer |
| We
customize our programs and the respective costs
to our clients’ needs. |
If you have other questions, please use our contact
form and we will get answers to you as soon as possible.
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