Personalized Sales & Service Skills
Training
- Do you have an effective training program?
- Is the training being enforced by managers?
- Are you experiencing high turnover?
- How many guest complaints about service do you receive
a month? A year?
At Your Service Hospitality Management, LLC
offers training for new and existing operations. We
can create a personalized program based on your needs
or can evaluate your existing training program, and
incorporate proven service and sales techniques. The
results become an effective and practical training program
that benefits your establishment immediately. Our trainers
perform the initial training for your current staff
and management team, seminar & hands on training
in a combination of training techniques. Our trainers
can stay on to work one on one with your team to ensure
that skills taught are applied, mastered and have maximum
impact on your operation.
Catering Training
- Are your catering and banquet rooms consistently
generating "profitable" revenue?
- Does your Catering Sales team frustrate the Chef
with their limited food knowledge and expertise?
Generating significant and profitable revenue in your
catering and banquet areas can have a major impact on
your profit and loss statement. Insure that your catering
sales team has the knowledge to both maximize revenue
and "sell smart" to increase profitability.
This training, geared to your operation, will give both
new and experienced Catering Managers basic food fundamentals,
labor and food cost variables, and avenues to pursue
that will enhance the guests' experience, capitalize
on the Chef's expertise, and increase your profits.
Conflict Management
- Does your Management team know how to handle conflict?
- Could your Management team benefit from having the
ability to recognize the warning signs for conflict?
- Does your Management team think that all conflict
is bad?
- Would your property benefit from knowing the difference
between good and bad conflict and how to harness the
energy from good conflict?
Supervisors must be able to manage in a team environment
in order to achieve results. Disagreements and conflicts
are part of any dynamic team and are also inevitable.
Successful Supervisor’s require the knowledge
and skills to know how to avoid win/lose situations
and effectively manage conflict situations for positive
outcomes. This session will provide Supervisors information
on what causes conflict and the consequences if not
managed properly. It will give them a diagnostic tool
to help determine their current conflict management
abilities so that in the future they can better match
their approach to the situation. The session will also
provide guidelines on how to resolve and minimize conflict
and how to transform conflict into a better situation
for all involved as well as the organization as a whole.
Customer Connections
- Are your customer counts flat or on the decline?
- Are your repeat customers disappearing?
- Are you making your budgeted revenue?
- Do you feel that your food and beverage outlets
are reaching their revenue potential?
Customer Connections is an eye-opening, dynamic seminar
that provides your staff with the specific skills to
recognize guest's expectations, increase revenue, and
generate customer loyalty. Our Customer Connections
training seminar will provide your staff with the tools
to read their guests and adjust their service and sales
approach appropriately to increase check average.
Contact us to discuss
how we can be 'At Your Service'.
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